Refunds, Returns, Shipping Problems
The Yūjin Way (quick read)
We craft made-to-order pieces so you get fresher prints, gear made for you, and a lower-waste supply chain. Because every item is produced on demand, we don’t keep stock to swap sizes or colors. That’s why our returns policy focuses on quality issues, misprints, damage, or lost-in-transit cases, which we fix fast.
What’s covered
Manufacturing errors / misprints / damaged items
If your order arrives misprinted, damaged, or defective, we’ll replace it free or refund you—no return needed in most cases. Please submit a claim within 30 days of delivery with photos and your order number.
Packages lost in transit
If your package never arrives, submit a claim within 30 days of the estimated delivery date and we’ll resolve it (replacement or refund).
What isn’t covered (and why)
Size exchanges / change of mind
We can’t accept returns or exchanges for size, color, or buyer’s remorse because each item is made to order. Please double-check the size charts on each product page before ordering.
Wrong/insufficient address or unclaimed parcels
If the address was incorrect or a parcel wasn’t claimed/picked up, it’s returned to our facilities. We can reship once you confirm the new address; reshipping costs apply. (You’ll have 30 days after return notice to request reshipment.)
How to submit a claim (fast path)
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Email support@yujingear.com with:
• Order number • Description of the issue • Photos of the item/print/packaging label -
Send it within 30 days (of delivery, or of the estimated delivery date if lost).
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We review and respond with the fix: free replacement or refund.
Tip: keep the mailer and label until we confirm the resolution.
Where returns go (when applicable)
By default, returns go to the facility that fulfilled your order (US, CA, EU/UK, AU, JP, BR locations). If you list a return address on your site, state it’s for product returns only (no letters/other mail).
Shipping timelines (why it can take a little longer)
Because we produce on demand, shipping times may be slightly longer than mass-produced retail. In return, you get fresher prints, less overproduction, and gear made for you. Thanks for helping us reduce waste. (Timelines vary by destination and carrier.)
The fine print (quick answers)
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Window to report issues: 30 days from delivery (or 30 days from the estimated delivery date for lost shipments).
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Replacements/refunds for quality issues: Yes—covered, and usually no return required.
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Size/fit changes after delivery: Not accepted (made-to-order workflow). Please use our size charts before purchasing.
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Wrong address / unclaimed parcels: We can reship after you confirm the address; reshipping costs apply; you have 30 days after the return notice to act.
Contact
Questions or claims? Email support@yujingear.com with your order number and photos (if applicable). We’ll get you sorted quickly.
Why this policy exists
Our promise is quality and meaning—not waste. On-demand production means fewer leftover garments, fewer idle miles, and better prints. When something’s on us, we fix it. When it’s a matter of size or change of mind, we guide you to the right choice before we make it—so the piece you receive is the one you’ll wear.